Answers, Organized for You.

Call our 24/7 dispatch at (215) 555-0199 or submit a booking online. We confirm within minutes and send you an SMS with your driver's name, vehicle, and ETA.

24–48 hours in advance is ideal for routine trips. For same-day pickups, we offer 60-minute priority response on most service types.

Yes — one family member or caregiver may ride at no additional charge on all transports.

All drivers are CPR/BLS certified, HIPAA trained, and complete advanced patient-handling courses. Stretcher transports are staffed by EMT-trained personnel.

Cancellations made at least 2 hours before pickup may be refunded. A no-show or cancellation with less than 2 hours' notice is charged 100% of the applicable base fare.

Most new partners are fully credentialed and live within 5 business days. We have a streamlined onboarding process with BAA, credentialing, and portal access.

Yes — we support Epic, Cerner, Meditech, and most major EHRs via secure portal, fax, secure email, or HL7 feeds.

60 minutes from notification to wheels-rolling on priority discharge requests. Standard requests are dispatched within 2 hours.

Yes — monthly custom reports including volume, on-time %, response time, and cost-per-trip metrics, delivered to your operations and finance teams.

Yes — we have a pre-drafted, attorney-reviewed Business Associate Agreement ready for signature on day one.

PA Medicaid (including MATP and Community HealthChoices), Medicare, VA, all major commercial carriers (Aetna, Blue Cross/Independence, Cigna, Humana, United, Keystone First), and workers' comp.

Most plans cover NEMT for medically-necessary trips. Our billing team verifies coverage in advance and confirms any patient responsibility before the ride.

Our private-pay rates are clearly published on our pricing page. We offer 0% payment plans on amounts over $500 and accept all major payment methods.

Yes — standing-order recurring transports (dialysis, infusion, therapy) receive a 15% discount on the base rate.